How to Order
At Social Diamond, we want your shopping experience to be as seamless and enjoyable as possible. Whether you prefer to shop in person or online, our team is here to assist you every step of the way.

Visit Us In-Store
We invite you to visit our store at Central World, 1st Floor, where you can try on our pieces and explore our collections in person. Seeing the designs up close allows you to appreciate the craftsmanship and find the perfect piece that speaks to you.

Order Online Anytime

If you’re unable to visit, you can place an order through any of our online channels:

• Website
• WhatsApp
• Email
• LINE Official

Personalized Assistance, Whenever You Need It
Our English-speaking sales consultants are always available to guide you through the process. We encourage you to reach out before making a purchase so we can:

• Show you the available designs through photos or video.
• Provide information on production and shipping timelines.
• Answer any questions you may have to ensure a smooth ordering experience.
  

We are committed to being responsive and accessible. No matter which channel you choose to contact us through, our team is ready to assist you instantly during our Bangkok operating hours (10 AM - 10 PM, Thailand Time).

Feel free to reach out anytime—we’re here to help.

Social Diamond After-Sales Service & 3-Year Warranty

At Social Diamond, we believe fine jewelry is a long-term investment, meant to be worn, cherished, and maintained for years to come. To ensure the longevity of your pieces, we offer a comprehensive after-sales service and a three-year limited warranty for your peace of mind.

Three-Year Warranty Coverage

Our three-year limited warranty covers manufacturing defects, including:

• Loose or misaligned stones caused by faulty settings
• Defective prongs or settings
• Broken clasps, soldering issues, or structural flaws

What’s Not Covered:
Jewelry is subject to wear and tear over time. Our warranty does not cover:

• Surface scratches, dents, fading, or tarnishing from normal use
• Accidental damage, improper care, or repairs performed by a third party

Complimentary After-Sales Services
Proper care ensures the beauty and durability of your jewelry. As part of our commitment to quality, we offer the following complimentary services:

• Prong Tightening (up to two times) – Prevents stone loosening over time
• Polishing (up to two times) – Restores surface shine and minimizes minor scratches
• Resizing (up to two times) – Ensures the perfect fit for rings
• Rhodium Plating for White Gold (up to two times) – Restores the bright white finish of white gold jewelry

For international customers, shipping costs to Social Diamond are the customer’s responsibility. Any customs duties or taxes upon arrival in Thailand must also be covered by the customer.

Deep Cleaning & Setting Check-up – A professional cleaning service to restore brilliance and assess the security of settings

How to Use Our After-Sales Service
Customers may visit our store at Central World for in-person servicing.

At Social Diamond, we are committed to ensuring your jewelry remains as stunning as the day you received it. Our after-sales services reflect our dedication to craftsmanship, quality, and long-term customer care.

At Social Diamond, we provide secure and convenient payment options for both in-store and online purchases.

Offline Payments

• Cash – Available for in-store purchases
• Credit Cards – We accept all major credit cards
• Bank Transfers – Secure and convenient option for direct payments
  

Online Payments

• Checkout via our website – Seamless and secure online transactions
• Payment Gateway Link – Easy and protected digital payment processing
  

For further inquiries regarding payments, feel free to contact our team. We are here to assist you every step of the way.

Shipping & Delivery

At Social Diamond, we aim to make your shopping experience seamless and stress-free. We offer free and insured shipping for all orders within Thailand over 20,000 THB, and every shipment is fully insured for peace of mind.

Domestic Orders (Within Thailand)

• Complimentary shipping for orders over 20,000 THB.
  
• For orders below this amount, shipping fees will be calculated at checkout.
  
• All shipping fees include insurance to cover the full value of your jewelry.
  

Bangkok Delivery (Messenger Service)

• Same-day or next-day delivery for eligible orders.
  

Thailand (Outside Bangkok)

• Estimated delivery time: 2-5 business days.
  

International Orders

• We ship worldwide via DHL or FedEx.
  
• Shipping fees are calculated at checkout based on your shipping address.
  
• Estimated delivery time: 3-7 business days, depending on the destination country.
  
• All shipping fees include full insurance to protect your purchase.
  

Shipping Details

• Once your order is ready, you will receive an email with tracking information so you can follow its journey.
  
• All shipments are fully insured to ensure they arrive safely.
  

Customs Fees & Import Duties

• For international orders, customers are responsible for any import duties, taxes, or customs fees imposed by the destination country.
  
• These fees will be collected upon delivery, and Social Diamond is not responsible for customs-related delays or charges.
  
• If an order is refused due to customs duties, any incurred return shipping costs will be the customer’s responsibility.

Need Assistance?

If you have any questions about shipping, delivery times, or tracking your order, feel free to chat with us through any of our online channels. Our team is always happy to assist you.

Refund & Exchange Policy

At Social Diamond, we take pride in crafting high-quality fine jewelry and ensuring a seamless shopping experience. While we do not offer refunds, we do provide an exchange policy within 7 days of purchase for eligible items.

Exchange Policy

• Exchanges must be made within 7 days of purchase.
  
• Custom orders are not eligible for exchange.

Conditions for Exchange
To be eligible for an exchange, the item must meet the following conditions:

• Original packaging must be included and in like-new condition.
  
• All tags, stickers, and identifying labels must be intact and undamaged.
  
• All documentation (certificates, invoices, etc.) must be included and in pristine condition.
  
• The product itself must be undamaged and in like-new condition.
  
• A valid receipt must be provided as proof of purchase.
  

For any questions or assistance with an exchange, please contact us through any of our online channels. Our team is available to help.