Career - SG Sales

Location: Singapore

Employment Type: Full-Time 

Reports to: Sales Manager

About Social Diamond

Social Diamond is a modern fine jewelry brand created for the modern woman. We believe in intentional design, meaningful storytelling, and building a brand with purpose. We balance beauty with practicality, creating timeless pieces that become part of a woman's everyday life and milestones. Each piece is crafted to last, and every shopping experience is curated to feel warm, thoughtful, and memorable.

As we expand into Singapore with our private appointment space and curated showcase events, we are looking for a Sales Consultant who is passionate about people, driven by sales results, and takes genuine pride in delivering a memorable client experience.

Role Overview

This is a frontline sales role. Your primary focus is converting enquiries into appointments, appointments into sales, and first-time buyers into loyal clients. You will be the face of Social Diamond during private client consultations, responsible for delivering a warm, premium experience that reflects everything the brand stands for.

You will work closely with the Sales Manager and support the day-to-day running of our Singapore showroom. This is not a strategy or business development role — it is hands-on, client-first, and results-driven. It suits someone who thrives in a direct sales environment, takes ownership of their pipeline, and genuinely loves helping people find something meaningful.

Key Responsibilities

Sales & Client Consultation

• Lead private client appointments during showcase and non-showcase periods
• Deliver consultative, personalized client experiences from first enquiry through to sale
• Develop strong product knowledge across all collections and customization options
• Guide clients on design choices, stone selection, metal types, and styling
• Achieve individual monthly sales targets and contribute to overall Singapore sales performance
• Build client loyalty through attentive after-sales service and relationship nurturing
• Drive repeat purchases and referrals through genuine, lasting client relationships

Lead Management & Follow-Up

• Respond promptly to all online and offline enquiries (Instagram, website, referrals, walk-ins)
• Nurture incoming leads into confirmed appointments and conversions
• Maintain a disciplined follow-up process so no lead is ever lost or forgotten
• Keep client records, enquiry notes, and pipeline status up to date in the CRM at all times
• Meet response time standards and maintain consistent communication with all prospects

Showroom & Store Operations

• Manage day-to-day showroom operations during appointment and showcase periods
• Handle booking schedules, showroom setup, and readiness before every appointment
• Process orders, conduct stock checks, and submit basic sales reports using internal systems
• Ensure all inventory is handled, secured, and accounted for correctly at all times
• Open and close the showroom following proper procedures without exception
• Support smooth showcase setup and execution in collaboration with the Thailand team

What Success Looks Like

• Consistently meets or exceeds monthly individual sales targets
• Maintains a high appointment-to-conversion rate
• Responds to every enquiry promptly and professionally
• Keeps the CRM accurate and up to date without being prompted
• Delivers a client experience that clients remember and return for
• Handles the showroom and inventory with full reliability and accountability

Employment Terms

• Commission: Performance-based, per Company commission policy
• Schedule: 5 and 6-day alternating week; shifts confirmed monthly based on showcase calendar. Showcase periods involve longer hours (9:00am until the last client appointment is completed). Accumulated time off in lieu is taken as a block after the showcase ends.
• Annual Leave: 14 days (accrues from day one; usable after 3-month probation)
• Public Holidays: 11 gazetted public holidays; day off in lieu where a holiday is worked
• Probation: 3 months

Requirements

• 1 to 3 years of experience in retail sales, client-facing, or customer service roles
• Proven ability to meet sales targets and close in a consultative environment
• Luxury, premium, or fine jewelry experience is a strong advantage
• Warm, genuine, and attentive — someone clients naturally trust
• Detail-oriented and disciplined in follow-up and CRM hygiene
• Comfortable with a results-driven, target-measured environment
• Willing to work evenings and weekends during showcase and campaign periods
• Able to respond to time-sensitive client messages outside of standard hours when needed (e.g. design or production confirmations)
• Based in Singapore with valid right to work
• Passion for fine jewelry and meaningful client experiences

Benefits

• Base salary with performance-based commission — strong performers earn meaningfully above base
• Staff discount on Social Diamond jewelry
• Hands-on experience with a fast-growing regional fine jewelry brand
• Close collaboration with Bangkok headquarters
• Company events and team gatherings

How to Apply

Send your application to hr@socialdiamondbkk.com and let us know which role you're applying for.

Website:  www.socialdiamondbkk.com

Instagram:  @socialdiamondbkk