Refund policy

Refund & Exchange Policy

At Social Diamond, we take pride in crafting high-quality fine jewelry and ensuring a seamless shopping experience. While we do not offer refunds, we do provide an exchange policy within 7 days of purchase for eligible items.

Exchange Policy

• Exchanges must be made within 7 days of purchase.
  
• Custom orders are not eligible for exchange.
• Customers are responsible for shipping fee and taxes for delivery from destination country to our store and back.

Conditions for Exchange
To be eligible for an exchange, the item must meet the following conditions:

• Original packaging must be included and in like-new condition.
  
• All tags, stickers, and identifying labels must be intact and undamaged.
  
• All documentation (certificates, invoices, etc.) must be included and in pristine condition.
  
• The product itself must be undamaged and in like-new condition.
  
• A valid receipt must be provided as proof of purchase.
  

For any questions or assistance with an exchange, please contact us through any of our online channels. Our team is available to help.